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Delivery information
Frequently asked questions
How do I know my order has been received?
Once your order has been successfully placed, we'll send an order confirmation to the email address you provided at checkout.
If you haven't received it, check your junk or spam folder first.
Still can't find it? Get in touch with us and we'll take a look.
Can I change my order after placing it?
We start preparing orders quickly, so we can't guarantee we'll be able to make changes once an order has been placed.
Contact us as soon as possible and we'll do our best to help.
Can I change my delivery address?
If your order hasn't been processed yet, we may be able to update the address.
Once your order has been dispatched, we're usually unable to make changes.
Please check your delivery details carefully before completing checkout.
Can I cancel my order?
Contact us as soon as possible if you'd like to cancel.
If your order hasn't entered processing or been dispatched, we may be able to cancel it.
If it's already on its way, you can return eligible items once they arrive.
How much does shipping cost?
Standard shipping is £3.99 or free for order over £90. Express delivery is charged at £4.99