We hope you love your Aura pieces, but if something isn’t quite right, we’re happy to help.
Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, items must:
* Be unworn and unused
* Be in their original condition
* Have all original tags and hygiene stickers attached
* Not have any makeup, deodorant, perfume, fake tan, stains or marks
* Be returned in the original packaging where possible
For hygiene reasons, underwear, bras and other intimate items cannot be returned if the hygiene seal has been removed or the item has been worn.
Sale Items
Sale items are eligible for return unless clearly stated as final sale at the time of purchase.
Faulty Items
If your item arrives faulty or develops a fault, please contact us as soon as possible with your order number and photographs of the issue.
We will assess the item and, where appropriate, offer a replacement, repair or refund in accordance with your consumer rights.
Exchanges
We currently do not offer direct exchanges. If you require a different size or colour, please return your original item and place a new order.
Return Postage
Unless an item is faulty or incorrect, return postage is the responsibility of the customer and is non-refundable.
We recommend using a tracked postal service, as Aura cannot be responsible for items lost in transit.
Refunds
Once your return has been received and inspected, we will process your refund to the original payment method.
Please allow 5–10 working days for the refund to appear in your account, depending on your bank or payment provider.
Original delivery charges are non-refundable unless the item is faulty or we have made an error with your order.
How to Request a Return
Please contact us with:
Order number:
Item(s) you wish to return:
Reason for return:
We will then provide you with the relevant return instructions.
Aura reserves the right to refuse returns that do not meet the conditions outlined above.